Deleting your account

You can delete your account yourself, in the app, under Profile → Delete Account. You do not need to ask us. There is no way to do it from the website.

Finish your rentals first

Deletion is refused while you have a rental or reservation open. Cancel the reservation, or return the ATV — and then wait until we have checked the return and closed the rental out. A returned rental still blocks deletion until that is done, so if you return the machine and try to delete straight away, it will refuse.

This also includes someone else's rental that you are on, as a rider or as a driver. Deleting mid-rental would leave the sealed agreement naming a deleted account as authorised to be on a machine somebody is currently riding.

What is erased immediately

Your name, email address, phone number, date of birth, password, any linked Google or Apple sign-in, and your saved payment profile — along with the licence details kept from your verification: the name, expiry date, issuing country and last four characters.

The licence images

We ask Stripe to erase the identity verification images it holds for you. Stripe can take a few days to complete that, and it is not instant like the rest.

What is kept

Records of past rentals and payments, without your personal details, for the periods the privacy policy sets out — three years for rental records and photos, longer for payment records where financial regulations require it.

An agreement you have already signed keeps the licence particulars sealed into it, for the same three years. That one is deliberate: the document is the record of what was agreed, and changing it afterwards would destroy its value as one.

Our audit log keeps a dated record that the deletion happened, including the email address and name held at the time. Stripe keeps its own record of your payments under its retention policy.

If it will not let you

The reasons are a rental still open — including one only waiting on our check — and a staff account, which is closed by another administrator rather than by its owner. If neither applies and it still refuses, tell us.