Getting into the keybox

The ATV's key lives in a keybox at the machine. You open it with a numeric code that is yours alone, for your rental.

Where your code comes from

It is issued when you check out. You will find it on your rental in the app, and in the confirmation we send you at check-out.

There is nothing to collect beforehand and nobody to meet — the code is the way in.

It works without a signal

The keybox is not connected to anything. It works out your code by itself, so a weak phone signal at the property does not stop you getting in.

The other side of that: the code cannot be changed or cancelled remotely once it exists. Treat it like a key — do not pass it on, and do not leave it written somewhere at the machine.

How long it lasts

Your code works for your rental period and stops working after it. Returning early does not shorten it, and it will not let you in before your rental starts.

If it will not open

Try it once more, carefully — the most common cause is a mistyped digit, and the keypad gives no feedback about which one.

If it still will not open, contact us. Do not force it, and do not try codes from a previous rental. Have your confirmation code ready and tell us the code you were given, and we will sort it out.