Verifying your licence

Before you can book, we check that you are who you say you are and that you are at least 18. The check is run by Stripe Identity: you photograph your driver's licence and take a selfie, and Stripe compares them.

It has to be a driver's licence. A passport proves who you are and your age, but says nothing about your being licensed to drive — and the insurance requires that of everyone who does.

It comes first

Verification is not a step you can come back to. Until it has passed you cannot create a rental or a reservation at all, and you cannot sign the agreement — the agreement records the particulars of the licence you verified, so it has to know which licence that is.

What we keep, and what we do not

Stripe holds the licence images. We do not keep a copy.

What we keep is your date of birth, the name and expiry date on the licence, its issuing country, the document type, and the last four characters of its number. Not the images, and not the full number.

If a member of staff needs to look at your licence, the image is fetched from Stripe for that viewing, is not saved, and the fact that it was viewed is recorded.

Deleting your account erases those details and asks Stripe to erase the images it holds. One thing survives: an agreement you have already signed keeps the licence particulars sealed into it, because the document is the record of what was agreed.

The privacy policy covers this.

If the check does not pass

A blurry photograph, or a document Stripe could not read, are both worth a second attempt — good light and a flat, uncovered document fix most of them.

An expired licence is not worth retrying with the same document. You will need a current one.

Some outcomes cannot be retried at all: being under 18 is one, and a licence from a country Stripe does not support is another. In those cases the app stops offering the check, and the way forward is to talk to us.

Additional drivers

Everyone who is going to drive verifies their own licence and signs their own copy of the agreement. Being on someone else's rental does not carry their verification across. Riders who are not driving do not need to verify.